I made an electronic fund transfer to a registered biller through Bill Pay. The biller didn’t receive the payment and bluntly says that I must contact ICICI.
I sent an email through their website and after 4-5 days got an automated reply saying that I must contact customer service. I contacted them via email because of the following unbelievably horrible experience.
“Welcome to ICICI. For english, press 1, hindi mein jaankari ke liyey press 2…
I press 1.
“sorry, we haven’t received your input. for english, press 1, hindi …. press 2 …
I press 1 again, “sorry, we haven’t………press 2…”
I am confused, wonder if this has something to do with the phone. I call from another phone (after verifiing pulse, tone et al). Same results!!!
I am wondering how do I get my money back? where is it lost? aaahhhh!!!!!!!
Now I understand that their Ceo’s name, Kamath signifies ‘Kaam Muth’ Karo!!!!
In 2 days time, after sending a mail to their head of service quality, i received my deposit back into my account. Wow! what phone calls and emails through ICICI website couldn’t do, a frustrated crib on my blog did! Of course, thanks a lot to the ICICI team for writing to me and doing this! Phew, i am happy at last.